Informativa sui rimborsi
DI LUCA CERAMICS MAINTAINS FULL OWNERSHIP OF THE PRODUCTS UNTIL FULL PAYMENT HAS BEEN OBTAINED
It is possible to cancel your order if it hasn’t been sent. Contact me and I will help you.
If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.
It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method
ALL PACKAGES ARE SENT WITH COURIER FROM MY STUDIO IN URBINO. YOUR ORDER WILL BE SENT WITHIN TWO WORKING WEEKS AFTER IT HAS BEEN PLACED UNLESS NOTIFIED BY Denis Di Luca.
The normal delivery time from the package has left our studio is:
3-5 days after order
If nobody is at the address when the courier makes the delivery, a note is left in the mailbox. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us.
When you find the courier note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.
Please note that it is not possible to make a delivery to a PO box.
Return policy
I want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact my customer service.
If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When I receive the product, I will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself.
The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
You always have a 24 months warranty period if something is wrong with the product. Your claim should be send to me as soon as possible.
If your claim is justified I will refund your reasonable freight expenses.
HOW TO RETURN A PRODUCT
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details I will not be able to process your refund.
Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide me with a receipt for your freight charges if I have to reimburse them.
Our return address is:
Denis Di Luca
Via Ca’Gino n 6. (Trasanni di Urbino)
61029 Urbino
Italy
It can take up to 14 days for me to receive your return, depending on which postal service you use. Once I have received the returned products, I will inspect them and process the refund within 48 hours.
NEW PRODUCT
If you wish to exchange the purchased product for another product, you will have to place a new order online and return the original product for a refund
Due to regulations and limitations regarding credit card payments, I am not able to charge your credit card a higher amount than your original order. And in order to ensure 100% security with the processed credit card payments, I will not modify the ordered amount, and therefore a new order has to be placed.
Custom or import duties
If your delivery country charges customs or import duties - these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately I have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.
It is possible to cancel your order if it hasn’t been sent. Contact me and I will help you.
If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded.
It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method
ALL PACKAGES ARE SENT WITH COURIER FROM MY STUDIO IN URBINO. YOUR ORDER WILL BE SENT WITHIN TWO WORKING WEEKS AFTER IT HAS BEEN PLACED UNLESS NOTIFIED BY Denis Di Luca.
The normal delivery time from the package has left our studio is:
3-5 days after order
If nobody is at the address when the courier makes the delivery, a note is left in the mailbox. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us.
When you find the courier note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.
Please note that it is not possible to make a delivery to a PO box.
Return policy
I want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact my customer service.
If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When I receive the product, I will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself.
The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
You always have a 24 months warranty period if something is wrong with the product. Your claim should be send to me as soon as possible.
If your claim is justified I will refund your reasonable freight expenses.
HOW TO RETURN A PRODUCT
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details I will not be able to process your refund.
Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide me with a receipt for your freight charges if I have to reimburse them.
Our return address is:
Denis Di Luca
Via Ca’Gino n 6. (Trasanni di Urbino)
61029 Urbino
Italy
It can take up to 14 days for me to receive your return, depending on which postal service you use. Once I have received the returned products, I will inspect them and process the refund within 48 hours.
NEW PRODUCT
If you wish to exchange the purchased product for another product, you will have to place a new order online and return the original product for a refund
Due to regulations and limitations regarding credit card payments, I am not able to charge your credit card a higher amount than your original order. And in order to ensure 100% security with the processed credit card payments, I will not modify the ordered amount, and therefore a new order has to be placed.
Custom or import duties
If your delivery country charges customs or import duties - these will be charges once the package reaches the destination country. You will have to pay these charges. Unfortunately I have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country – so if you have any questions regarding this, please contact your local customs office for further information.
